If you are still using the Manual Login process because you do not have either a Google, Facebook or LinkedIn account and you have forgotten your personal password please follow these steps:



  1. Select the "Forgot Password" option on the login page. A new page will open
  2. Enter your email address in the email field and press submit.
  3. Check your email inbox for an email from "noreply@marlowgroup.io" with the subject "Reset password".
  4. Within the email follow the "Link to reset credentials".
  5. Enter your new password* and press submit.

On CrewCompanion Web, you will be redirected to the login page, and you can proceed with your email and new password. For CrewCompanion App, switch back to the app and login. Both Web & App use the same username & password!

 

* The password must comply with the following requirements:

- Minimum 8 characters in length
- At least 1 uppercase letter
- At least 1 lowercase letter
- At least 1 digit
- At least 1 special character
- Cannot be any of your last 3 passwords or your email address.