Marlow Navigation

CREWCOMPANION APP BY MARLOW NAVIGATION 6

• What is the CrewCompanion App?
• What are the main features of the CrewCompanion App?
• How can I download CrewCompanion for Android devices?
• How can I download CrewCompanion for iOS devices?
• I have a suggestion to improve the CrewCompanion App

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CREATING A NEW ACCOUNT 2

• I received a message that my email address does not match my file
• I did not receive a confirmation email

LOGIN & PASSWORD 5

• The temporary password I received by email does not work
• I cannot create a password. It does not accept it.
• I have forgotten my App password
• I used the ‘forgot password’ option but did not receive any email
• Login with fingerprint/facial recognition (biometrics)

Complete / Full Download, Registration and Login Process (Android) 1

• How to download, register, and login on a Android device

Complete / Full Download, Registration and Login Process (IOS) 1

• How to download, register, and login on a IOS / Apple device

APP FEATURES 6

• I cannot see anyone in the ‘Who’s Around’ chat feature
• How do I see the location of the vessel I am joining?
• How do I use the fingerprint & facial recognition login (biometric feature)?
• Sharing / emailing documents through Crew Companion App
• How do I access and update my pre departure checklists?

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APP SETTINGS 2

• I have an iPhone. How do I enable ‘dark mode’ for the app?
• How can I download my documents and payslip for offline use?

GENERAL INFO & SUPPORT 5

• Are my crew portal and CrewCompanion accounts linked?
• The details in my account are not correct / need updating
• I cannot see the flights / details of my next assignment
• I cannot see my previous working clothes records
• Payslips / Wage Records

TECHNICAL INFO 1

• I have an iPhone. Why can’t I download the App via the Apple app store?

APP UPDATES 1

• How do I update the App for Android or iOS?

Crew Portal 1

• How do I login to the Marlow Crew Portal? How can I reset my Crew Portal password?