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GENERAL INFORMATION (CrewCompanion)
CREWCOMPANION APP BY MARLOW NAVIGATION
What is the CrewCompanion App?
What are the main features of the CrewCompanion App?
How can I download CrewCompanion for Android devices?
How can I download CrewCompanion for iOS devices?
I have a suggestion to improve the CrewCompanion App
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REGISTRATION PROCESS & ACCESS (CrewCompanion)
CREATING A NEW ACCOUNT
I received a message that my email address does not match my file
I did not receive a confirmation email
LOGIN & PASSWORD
The temporary password I received by email does not work
I cannot create a password. It does not accept it.
I have forgotten my App password
I used the ‘forgot password’ option but did not receive any email
Login with fingerprint/facial recognition (biometrics)
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Complete / Full Download, Registration and Login Process (Android)
How to download, register, and login on a Android device
Complete / Full Download, Registration and Login Process (IOS)
How to download, register, and login on a IOS / Apple device
FEATURES & SETTINGS (CrewCompanion)
I cannot see anyone in the ‘Who’s Around’ chat feature
How do I see the location of the vessel I am joining?
How do I use the fingerprint & facial recognition login (biometric feature)?
Sharing / emailing documents through Crew Companion App
How do I access and update my pre departure checklists?
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I have an iPhone. How do I enable ‘dark mode’ for the app?
How can I download my documents and payslip for offline use?
PERSONAL INFORMATION (CrewCompanion)
GENERAL INFO & SUPPORT
Are my crew portal and CrewCompanion accounts linked?
The details in my account are not correct / need updating
I cannot see the flights / details of my next assignment
I cannot see my previous working clothes records
Payslips / Wage Records
TECHNICALITIES & UPDATES (CrewCompanion)
I have an iPhone. Why can’t I download the App via the Apple app store?
How do I update the App for Android or iOS?
MARLOW CREW PORTAL
Login & Registration
How do I login to the Marlow Crew Portal? How can I reset my Crew Portal password?
OLP (Ocean Learning Platform)
Login, Courses, Certificate Issuance
Pre-departure Briefing Course (PDB) via Ocean Learning Platform
How do I login to the Ocean Learning Platform (OLP)?
Selecting Required Training and Session Options - Ocean Learning Platform (OLP)
Generating Certificates / E-learning & Rapid E-learning Reports / Accessing the Training results - Ocean Learning Platform (OLP)
Accessing the results - Ocean Learning Platform (OLP)
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