How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
CREWCOMPANION APP BY MARLOW NAVIGATION
What is the CrewCompanion App?
What are the main features of the CrewCompanion App?
How can I download CrewCompanion for Android devices?
How can I download CrewCompanion for iOS devices?
I have a suggestion to improve the CrewCompanion App
See all 6 articles
REGISTRATION PROCESS & ACCESS
CREATING A NEW ACCOUNT
I received a message that my email address does not match my file
I did not receive a confirmation email
LOGIN & PASSWORD
The temporary password I received by email does not work
I cannot create a password. It does not accept it.
I have forgotten my App password
I used the ‘forgot password’ option but did not receive any email
Login with fingerprint/facial recognition (biometrics)
Complete / Full Download, Registration and Login Process (Android)
How to download, register, and login on a Android device
Complete / Full Download, Registration and Login Process (IOS)
How to download, register, and login on a IOS / Apple device
FEATURES & SETTINGS
I cannot see anyone in the ‘Who’s Around’ chat feature
How do I see the location of the vessel I am joining?
How do I use the fingerprint & facial recognition login (biometric feature)?
Sharing / emailing documents through Crew Companion App
I have an iPhone. How do I enable ‘dark mode’ for the app?
Can I download my documents in order to view them offline?
GENERAL INFO & SUPPORT
Are my crew portal and CrewCompanion accounts linked?
The details in my account are not correct / need updating
I cannot see the flights / details of my next assignment
I cannot see my previous working clothes records
Payslips / Wage Records
TECHNICALITIES & UPDATES
I have an iPhone. Why can’t I download the App via the Apple app store?
How do I update the App for Android or iOS?
How do I login to the Marlow Crew Portal? How can I reset my Crew Portal password?
Help Desk Software
by Freshdesk Support Desk