Marlow Navigation

CREWCOMPANION APP BY MARLOW NAVIGATION 4

• What is the CrewCompanion App?
• What are the main features of the CrewCompanion App?
• I have a suggestion to improve the CrewCompanion App
• Can I apply for a job at Marlow using the App?

Login & Registration 2

• What is CrewCompanion Web Portal?
• Accessing CrewCompanion on the Web

Installation / Web Access 2

• Installing the CrewCompanion App on Android
• Installing the CrewCompanion App on Apple Devices

Login & Password 7

• CrewCompanion Login Guide
• Sign in: Manual Login
• Sign in: Social Media Login (PREFERRED)
• Problem: Returning to the back to the login screen after selecting the login option
• Create New Password / Reset Password (Manual Login)

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CREATING A NEW ACCOUNT 2

• I received a message that my email address does not match my file
• I did not receive a confirmation email

LOGIN & PASSWORD 4

• I cannot create a password. It does not accept it.
• I have forgotten my personal password - Manual Login (Not Social Login)
• I used the ‘forgot password’ option but did not receive any email
• Login with fingerprint/facial recognition (biometrics)

Complete / Full Download, Registration and Login Process (Android) 0

Complete / Full Download, Registration and Login Process (IOS) 0

APP FEATURES 6

• How do I see the location of the vessel I am joining?
• How do I use the fingerprint & facial recognition login (biometric feature)?
• Sharing / emailing documents through Crew Companion App
• How do I access and update my pre departure checklists?
• I am serving on a vessel covered by a union agreement? Can I access my CBA (Collective Bargaining Agreement)?

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APP SETTINGS 4

• I have an iPhone. How do I enable ‘dark mode’ for the app?
• How can I download my documents and payslip for offline use?
• I am not receiving notifications. How can I enable notifications from CrewCompanion?
• Why does the App not work over the ships Internet connection?

Marlow Resources 1

• How do I access forms, circulars, agency certificates, CBA's, contract information, training resources and other useful information via Marlow Resources?

Surveys 1

• How do I access, complete and submit questionnaires / surveys?

GENERAL INFO & SUPPORT 6

• Are my CrewCompanion (web / App) accounts linked?
• How do I add or update my nominated NOK (Next of Kin) via CrewCompanion?
• The details in my account are not correct / need updating
• I cannot see the flights / details of my next assignment
• I cannot see my previous working clothes records

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TECHNICAL INFO 2

• I have an iPhone. Why can’t I download the App via the Apple app store?
• Can I install and login on multiple devices?

APP UPDATES 1

• How do I update the App for Android or iOS?

Login, Courses, Certificate Issuance 6

• Pre-departure Briefing Course (PDB) via Ocean Learning Platform
• How do I login to the Ocean Learning Platform (OLP)?
• Selecting Required Training and Session Options - Ocean Learning Platform (OLP)
• Generating Certificates / E-learning & Rapid E-learning Reports / Accessing the Training results - Ocean Learning Platform (OLP)
• Accessing the results - Ocean Learning Platform (OLP)

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General Information 7

• What is Moodle Workplace?
• Who can access Moodle Workplace?
• How to Access Moodle
• LMS Structure
• Key Features

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