Please first check your spam and junk folders in case the email went there. If you still cannot find the email, please search all folders as per the following instructions:
Gmail
Please copy and paste the following in the Search Field:
in:all subject:(Rest Password)
Outlook (Web)
Ensure "All folders" is selected and then use one of the following search terms:
subject:(Rest Password)
If you still cannot locate the email, please contact our App Support Team for further assistance by creating a new ticket