Please first check your spam and junk folders in case the email went there. If you still cannot find the email, please search all folders as per the following instructions: 


Gmail

 

Please copy and paste the following in the Search Field:  


in:all subject:(Rest Password)




Outlook (Web)

 

Ensure "All folders" is selected and then use one of the following search terms:

subject:(Rest Password)



If you still cannot locate the email, please contact our App Support Team for further assistance by creating a new ticket