Steps to enable biometrics:

  1. Login using your Marlow ID and personal password as normal (user already signed up)
  2. The App will ask you to set a security pass-code, (this is in case that biometrics cannot be used). You should enter a 4-digit pass-code to proceed.
  3. After successfully setting the passcode, you can enable the biometrics via:
    1. Settings > Enable Biometrics
    2. Verify the previous step with a biometric confirmation (pop-up with fingerprint or face recognition)

  4. Biometric login should now be enabled.
  5. Next time you open the App it will ask for your fingerprint or face (as appropriate).  Alternatively, you can login with your 4-digit pass-code


App is Signed-In

  1. If you did not sign out from the App and just closed it then you can login with biometrics
  2. Launch the app
  3. App will ask for biometrics to be entered, fingerprint or face (as appropriate).
  4. Alternatively, you can login with your 4-digit pass-code

Login-in with biometrics:

App is Signed-Out

  1. If you are signed-out then you need to firstly enter your Marlow ID and personal password 
  2. The App will then once again ask you to set a security pass-code (this is in case that biometrics cannot be used). You should again enter a 4-digit pass-code to proceed.
  3. After successfully setting the passcode, you will need to enable the biometric login option again as follows:
    1. Settings > Enable Biometrics
    2. Verify the previous step with a biometric confirmation (pop-up with fingerprint or face recognition)

  4. Biometrics should now be enabled.
  5. Next time you open the App it will ask for your fingerprint or face (as appropriate).  Alternatively, you can login with your 4-digit pass-code

Note: All users are automatically signed out of their accounts every two weeks for security purposes.