Your CrewCompanion is available as an app for smartphones (Android | Apple) and as a web portal, using the same login credentials for both platforms.
When prompted to log in, you have two options:
Social Login: Use your Google, Facebook, or LinkedIn account. PREFERRED OPTION
*personal password for CrewCompanion not required
*For example, if you have a Gmail email account, you can simply use the Google option (shown below)
OR
Manual Login: Use your email address and personal password.
*personal password needs to be created
Regardless of the login method you choose, ensure that the email address you use is the same as the one registered with Marlow Navigation for your seafarer account. If you are unsure of your registered email address or need to update it, please contact your agency or operational group for assistance.
![Marlow Navigation I Crew Access Sign in to your account Email Password Remember me Forgot Password? Sign In Or sign in with](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/60115534209/original/-WfIWn65l25SrHTzxusTam7X4F45WCTn0g.png?1718192754)
*PREFERRED OPTION
- Select the corresponding login option on the sign-in page.
- You will be redirected to the provider to confirm your identity.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/60120114361/original/-AShexHFX24bq5SS0xWVXCbwFODVckIAIw.png?1723812958)
OR
- Go to the login page and select the "Forgot Password?" option.
- Ensure that the email address you enter is the same as the one registered with Marlow Navigation for your seafarer account.
- Press "Submit".
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/60118657153/original/skHaGLo36APweoCGuBpzJnJUHHU7s51pZA.png?1721983824)
- Note: The interface will not indicate if the email address entered is known to us or not. If you do not receive an email within 5 minutes, it is highly likely that the email address is incorrect.
- Look for an email with the subject "Reset Password" sent from noreply@marlowgroup.io.
- Use the "Link to Reset Credentials" provided in the email to start the reset process.
4. Create a new password: - When prompted, ensure your new password meets the following criteria:
- Minimum 8 characters in length
- At least 1 uppercase letter
- At least 1 lowercase letter
- At least 1 digit
- At least 1 special character
- Cannot be any of your last 3 passwords or your email address
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/60118657152/original/eYFyGrnnbn9JhJeWnK6YiG-gFmFuIM3oVA.png?1721983823)
5. Complete the process:
- On Web:
Once completed, you will be redirected to the login screen and proceed with the login. - On Mobile Devices:
You will see an image below that you need to switch to the CrewCompanion app and proceed with the login.
Frequently Ask Questions (FAQ) |
Unless you haven't successful logged-in to the new CrewCompanion (Web or Mobile), here are some tips to ensure you have a smooth start:
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In case of problems please contact our Support Team: feedback.app@marlowgroup.com