To reset your password (necessary only if you are using the manual login method and mandatory the first time you use this option), follow these steps: 

  1. Use the "Forgot Password?" option: 

    • Go to the login page and select the "Forgot Password?" option. 




2. Enter Your Email Address: 

  • Ensure that the email address you enter is the same as the one registered with Marlow Navigation for your seafarer account. 
  • Press "Submit". 

  • Note: The interface will not indicate if the email address entered is known to us or not. If you do not receive an email within 5 minutes, it is highly likely that the email address is incorrect.  


3. Check your email: 

  • Look for an email with the subject "Reset Password" sent from noreply@marlowgroup.io. 
  • Use the "Link to Reset Credentials" provided in the email to start the reset process. 


    4. Create a new password: 
  • When prompted, ensure your new password meets the following criteria: 
    • Minimum 8 characters in length 
    • At least 1 uppercase letter 
    • At least 1 lowercase letter 
    • At least 1 digit 
    • At least 1 special character 
    • Cannot be any of your last 3 passwords or your email address


5. Complete the process: 

  • On Web:  
    Once completed, you will be redirected to the login screen and proceed with the login. 
  • On Mobile Devices:  
    You will see an image below that you need to switch to the CrewCompanion app and proceed with the login. 
     

  • If you encounter any issues, please inform the Support Team at: feedback.app@marlowgroup.com.