Are my CrewCompanion (web / App) accounts linked?
Print
Created by: Stephen Chell
Modified on: Mon, 29 Jul, 2024 at 3:11 PM
Yes. The same login credentials apply to both versions of CrewCompanion (web and App).
Login via Google, Facebook or LinkedIn is the quickest way to gain access to your CrewCompanion. It requires that you to use any of the above with the same email registered with Marlow Navigation. Here is what you have to do: - Select the corresponding service provider (Google, Facebook, LinkedIn) option on the login page.
- You will be redirected to the provider to confirm your identity.
- If the provider can confirm your email address you will be automatically logged in to the CrewCompanion.
|
Login with your email address and a password is a fallback if you cannot use any Social Logins. For the first time you have to set a new password before you can access your CrewCompanion. Here is what you have to do: - Select the "Forgot Password" option on the login page. A new page will open
- Enter your email address (Test_Email) in the email field and press submit.
- Check your email inbox for an email from "noreply@marlowgroup.io" with the subject "Reset password".
- Within the email follow the "Link to reset credentials".
- Enter your new password* and press submit.
On CrewCompanion Web, you will be redirected to the login page, and you can proceed with your email and new password as login. For CrewCompanion App, switch back to the app and login. Both Web & App use the same username & password! * The password must comply with the following requirements: - Minimum 8 characters in length
- At least 1 uppercase letter
- At least 1 lowercase letter
- At least 1 digit
- At least 1 special character
- Cannot be any of your last 3 passwords or your email address. |
Stephen is the author of this solution article.
Did you find it helpful?
Yes
No
Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback.
