Steps to enable biometrics:
- Login using your Marlow ID and personal password as normal (user already signed up)
- The App will ask you to set a security pass-code, (this is in case that biometrics cannot be used). You should enter a 4-digit pass-code to proceed.
- After successfully setting the passcode, you can enable the biometrics via:
- Settings > Enable Biometrics
- Verify the previous step with a biometric confirmation (pop-up with fingerprint or face recognition)
- Biometric login should now be enabled.
- Next time you open the App it will ask for your fingerprint or face (as appropriate). Alternatively, you can login with your 4-digit pass-code
App is Signed-In
- If you did not sign out from the App and just closed it then you can login with biometrics
- Launch the app
- App will ask for biometrics to be entered, fingerprint or face (as appropriate).
- Alternatively, you can login with your 4-digit pass-code
Login-in with biometrics:
App is Signed-Out
- If you are signed-out then you need to firstly enter your Marlow ID and personal password
- The App will then once again ask you to set a security pass-code (this is in case that biometrics cannot be used). You should again enter a 4-digit pass-code to proceed.
- After successfully setting the passcode, you will need to enable the biometric login option again as follows:
- Settings > Enable Biometrics
- Verify the previous step with a biometric confirmation (pop-up with fingerprint or face recognition)
- Biometrics should now be enabled.
- Next time you open the App it will ask for your fingerprint or face (as appropriate). Alternatively, you can login with your 4-digit pass-code
Note: All users are automatically signed out of their accounts every two weeks for security purposes.