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Knowledge base
GENERAL INFORMATION (CrewCompanion)
CREWCOMPANION APP BY MARLOW NAVIGATION
4
What is the CrewCompanion App?
What are the main features of the CrewCompanion App?
I have a suggestion to improve the CrewCompanion App
Can I apply for a job at Marlow using the App?
CrewCompanion Web
Login & Registration
2
What is CrewCompanion Web Portal?
Accessing CrewCompanion on the Web
Onboarding Process (July 2024)
Installation / Web Access
2
Installing the CrewCompanion App on Android
Installing the CrewCompanion App on Apple Devices
Login & Password
7
CrewCompanion Login Guide
Sign in: Manual Login
Sign in: Social Media Login (PREFERRED)
Problem: Returning to the back to the login screen after selecting the login option
Create New Password / Reset Password (Manual Login)
View all 7
REGISTRATION PROCESS & ACCESS (CrewCompanion)
CREATING A NEW ACCOUNT
2
I received a message that my email address does not match my file
I did not receive a confirmation email
LOGIN & PASSWORD
4
I cannot create a password. It does not accept it.
I have forgotten my personal password - Manual Login (Not Social Login)
I used the ‘forgot password’ option but did not receive any email
Login with fingerprint/facial recognition (biometrics)
Complete / Full Download, Registration and Login Process (Android)
0
Complete / Full Download, Registration and Login Process (IOS)
0
FEATURES & SETTINGS (CrewCompanion)
APP FEATURES
6
How do I see the location of the vessel I am joining?
How do I use the fingerprint & facial recognition login (biometric feature)?
Sharing / emailing documents through Crew Companion App
How do I access and update my pre departure checklists?
I am serving on a vessel covered by a union agreement? Can I access my CBA (Collective Bargaining Agreement)?
View all 6
APP SETTINGS
4
I have an iPhone. How do I enable ‘dark mode’ for the app?
How can I download my documents and payslip for offline use?
I am not receiving notifications. How can I enable notifications from CrewCompanion?
Why does the App not work over the ships Internet connection?
Marlow Resources
1
How do I access forms, circulars, agency certificates, CBA's, contract information, training resources and other useful information via Marlow Resources?
Surveys
1
How do I access, complete and submit questionnaires / surveys?
PERSONAL INFORMATION (CrewCompanion)
GENERAL INFO & SUPPORT
6
Are my CrewCompanion (web / App) accounts linked?
How do I add or update my nominated NOK (Next of Kin) via CrewCompanion?
The details in my account are not correct / need updating
I cannot see the flights / details of my next assignment
I cannot see my previous working clothes records
View all 6
TECHNICALITIES & UPDATES (CrewCompanion)
TECHNICAL INFO
2
I have an iPhone. Why can’t I download the App via the Apple app store?
Can I install and login on multiple devices?
APP UPDATES
1
How do I update the App for Android or iOS?
OLP (Ocean Learning Platform)
Login, Courses, Certificate Issuance
6
Pre-departure Briefing Course (PDB) via Ocean Learning Platform
How do I login to the Ocean Learning Platform (OLP)?
Selecting Required Training and Session Options - Ocean Learning Platform (OLP)
Generating Certificates / E-learning & Rapid E-learning Reports / Accessing the Training results - Ocean Learning Platform (OLP)
Accessing the results - Ocean Learning Platform (OLP)
View all 6
Moodle
General Information
7
What is Moodle Workplace?
Who can access Moodle Workplace?
How to Access Moodle
LMS Structure
Key Features
View all 7
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