Marlow Navigation
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
GENERAL INFORMATION (CrewCompanion)
CREWCOMPANION APP BY MARLOW NAVIGATION
4
What is the CrewCompanion App?
What are the main features of the CrewCompanion App?
I have a suggestion to improve the CrewCompanion App
Can I apply for a job at Marlow using the App?
CrewCompanion Web
Login & Registration
2
What is CrewCompanion Web Portal?
Accessing CrewCompanion on the Web
Onboarding Process (July 2024)
Installation / Web Access
2
Installing the CrewCompanion App on Android
Installing the CrewCompanion App on Apple Devices
Login & Password
7
CrewCompanion Login Guide
Sign in: Manual Login
Sign in: Social Media Login (PREFERRED)
Problem: Returning to the back to the login screen after selecting the login option
Create New Password / Reset Password (Manual Login)
View all 7
REGISTRATION PROCESS & ACCESS (CrewCompanion)
CREATING A NEW ACCOUNT
2
I received a message that my email address does not match my file
I did not receive a confirmation email
LOGIN & PASSWORD
4
I cannot create a password. It does not accept it.
I have forgotten my personal password - Manual Login (Not Social Login)
I used the ‘forgot password’ option but did not receive any email
Login with fingerprint/facial recognition (biometrics)
Complete / Full Download, Registration and Login Process (Android)
0
Complete / Full Download, Registration and Login Process (IOS)
0
FEATURES & SETTINGS (CrewCompanion)
APP FEATURES
6
How do I see the location of the vessel I am joining?
How do I use the fingerprint & facial recognition login (biometric feature)?
Sharing / emailing documents through Crew Companion App
How do I access and update my pre departure checklists?
I am serving on a vessel covered by a union agreement? Can I access my CBA (Collective Bargaining Agreement)?
View all 6
APP SETTINGS
3
I have an iPhone. How do I enable ‘dark mode’ for the app?
How can I download my documents and payslip for offline use?
I am not receiving notifications. How can I enable notifications from CrewCompanion?
Marlow Resources
1
How do I access forms, circulars, agency certificates, CBA's, contract information, training resources and other useful information via Marlow Resources?
Surveys
1
How do I access, complete and submit questionnaires / surveys?
PERSONAL INFORMATION (CrewCompanion)
GENERAL INFO & SUPPORT
6
Are my CrewCompanion (web / App) accounts linked?
How do I add or update my nominated NOK (Next of Kin) via CrewCompanion?
The details in my account are not correct / need updating
I cannot see the flights / details of my next assignment
I cannot see my previous working clothes records
View all 6
TECHNICALITIES & UPDATES (CrewCompanion)
TECHNICAL INFO
2
I have an iPhone. Why can’t I download the App via the Apple app store?
Can I install and login on multiple devices?
APP UPDATES
1
How do I update the App for Android or iOS?
OLP (Ocean Learning Platform)
Login, Courses, Certificate Issuance
6
Pre-departure Briefing Course (PDB) via Ocean Learning Platform
How do I login to the Ocean Learning Platform (OLP)?
Selecting Required Training and Session Options - Ocean Learning Platform (OLP)
Generating Certificates / E-learning & Rapid E-learning Reports / Accessing the Training results - Ocean Learning Platform (OLP)
Accessing the results - Ocean Learning Platform (OLP)
View all 6
Moodle
General Information
7
What is Moodle Workplace?
Who can access Moodle Workplace?
How to Access Moodle
LMS Structure
Key Features
View all 7
Help Desk Software
by Freshdesk